Intrapersonal Empowerment

Apply Emotional Competence to Manage Self

Course Objectives This programme will impart to learners the ability to understand and apply self awareness techniques and Emotional Intelligence principles such as self confidence, flexibility, conscientiousness and initiative to manage self at the workplace

Duration 12 hours

Course Reference CRS-Q-0023366-ES

Course Contents
What is Emotional Intelligence?
Benefits of Emotional Intelligence
Key Competencies in Emotional Competency
Traits of Low Self-Confidence
Strategies to Develop Emotional Competencies
Recognise Own Emotional States
Manage Own Emotions to Work Effectively
Recognise Emotional States of Others
Understand Emotional Meanings
Cultural Factors and Diversity Issues at Work
Develop Social Skills for Better Work Relationship

Methodology
Classroom teaching, skill practice, role-play, group discussions, Q&A and discovery learning

Mode of Training
Full Time / Part Time

Cost Fees
(Funding Valid till 26 Jun 2020)
SME | Non-SME | Mid Career | WTS | Full
$32 | $116 | $32 | $16 | $320
Absentee Payroll is applicable

Develop Personal Effectiveness at Operations Level

Course Objectives This programme will impart to learners the ability to apply knowledge and life skills such as establishing personal goals and relating them to team goals, managing time effectively, maintain work-life balance, managing stress as well as personal finances to be effective at the workplace.

Duration 12 hours

Course Reference CRS-Q-0021742-ES

Course Contents
Understanding Personal Goals
Setting SMART Goals
Aligning Personal Goals to Team Goals
Your Roles and Responsibilities
Understanding Personal Strengths and Weakness
Strategies to Leverage Our Abilities
Plan and Complete Own Tasks to Meet Goals
Prioritising Work
Effective Time Management
Understanding Stress
Dealing with Stress
Work-life Balance
Personal Management Concept

Methodology
Classroom teaching, skill practice, role play, group discussions, Q&A and discovery learning

Mode of Training
Full Time / Part Time

Cost Fees (Funding Valid till 19 May 2021)
SME | Non-SME | Mid Career | WTS | Full
$30 | $96 | $30 | $15 | $300
Absentee Payroll is applicable

Interpersonal Empowerment

Communicate and Relate Effectively at the Workplace

Course Objectives This programme will impart to learners the ability to use effective communication techniques to interpret, clarify, analyse and respond to information received, and use effective negotiation skills to resolve conflicts for a win-win outcome, taking into consideration social and cultural differences.

Duration 12 hours

Course Reference CRS-Q-0021155-ES

Course Contents
The Communication Process
What is Effective Communication?
Our Problems with Communication
Barriers to Effective Communication
Understanding Workplace Communication
Steps to Interpret, Analyse and Respond to Information Received
Using Communication Channels
Effective Interpersonal Communication Techniques
Communicating in a Courteous and Respectful Manner

What is a Conflict?
Define the Conflict
Identify the Potential Causes and Common Goals
Understanding Conflict Resolution Strategy
The Negotiation Process
Follow Through after Negotiation

Methodology
Classroom teaching, skill practice, role play, group discussions, Q&A and discovery learning

Mode of Training
Full Time / Part Time

Cost Fees (Funding Valid till 26 Mar 2020)
SME | Non-SME | Mid Career | WTS | Full
$25 | $50 | $25 | $12.50 | $250
Absentee Payroll is applicable

Work in a Team

Course Objectives This programme will impart to learners the ability to apply effective communication techniques to maintain open communication, resolve issues and concerns, and provide support to team members to achieve individual and team goals while taking into consideration diversity issues.

Duration 12 hours

Course Reference CRS-Q-0027534-ES

Course Contents
Part 1: Team Direction
Vision, Mission and Core Values
Alignment to Organisational Goals and Strategies

Part 2: Team Communication
Maintain Open Communication in Organisation

Part 3: Team Cohesiveness
Create Collaborative Working in Team
Handle Conflicts in Team

Part 4: Team Improvement
Provide Constructive Feedback
Contribute to Improvement

Methodology
Activity-based learning with group activities and discussions, Q&A and discovery learning

Mode of Training Full Time / Part Time 

Cost Fees (Funding Valid till 14 Jul 2021)
SME | Non-SME | Mid Career | WTS | Full
$25 | $50 | $25 | $12.50 | $250
Absentee Payroll is applicable