Workplace Competent Supervisor Skills (WCSS)


Team Leading
and Facilitation


Hone your leadership skills in this workshop to facilitate work team activities, promote ownership, provide support, foster collaboration and cooperation and improve team performance


Developing a Committed Team
Developing a Competent Team
Developing a Collaborating Team
Developing a Champion Team

Team Communication
and Engagement


Leverage on the most critical people skills to communicate wit team, build engagement with your team and resolve conflicts promptly


Effective Workplace Communication 
Barriers to Organisation Communication
How to Give Clear Instructions?
Use Communication Channels
Tailor Your Communication Syles
Build Team Engagement
Analyse and Resolve Conflict
Negotiate for Win-Win Outcomes

Team Problem Solving with Design Thinking


Another test for a leader is in leading the team through the arduous process of pinpointing pressing problems faced in the workplace and collectively creating, developing and implementating feasible solutions to overcome the challenges.


Team Problem Solving Process

Deliver Solutions using Design Thinking
HCD Core Principles
Identify Insights and Needs
Ideal User Journey
Rapid Prototyping
Enhance with Feedback

Deliver Results using DMAIC
Define, Measure, Analyse, Implement, Control



"Coaching is unlocking a person’s potential to maximise their own performance. It is helping them to learn rather than teaching them. "
John Whitmore, in Coaching for Performance.

In the words of Napolean Hill, a famous American author, "It is literally true that you can succeed best and quickest by helping others to succeed"


The Coach Competencies
Coaching Frameworks
Coaching Plan
Coaching Techniques
Coaching Follow Up

Process Improvement


"Perfection is not attainable. But if we chase perfection, we can catch excellence."

Vince Lombardi

Leaders who pursue continuous work improvement utimately achieves breakthrough, attains excellence and earn admirations.


Plan Work Improvement 
Key performance indicators (KPI)
Principles of Continuous Process Improvement
Work Improvement Techniques
Plan-Do-Check-Act (PDCA)
Expand-Focus Sequence
Work Plan to Implement Work Improvement
Resolving Issues
Standardise Improvements

Course Information

80 hours / 10 Days 
(16 hrs / 2 Days for each module)


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