WSQ Certificate in Retail

(TGS-2019503412)

Duration
108 Hours / 14 Days

After-Service Services (Level 1) (SF)

Course Reference:
TGS-2017501215

Course Objectives: This programme will impart to learners the specific skills and knowledge to implement after-sales procedures to ensure customer satisfaction

Duration: 8 hours / 1 Day

Course Contents: 
• Types of retail after-sales service
• Approach to carry out retail after-sales service
• Receive after-sales service request from customers
• Examine merchandise that require after-sales service
• Propose to customer approaches to resolve after-sales service request
• Act to carry out after-sales service request
• Inform customers promptly upon completion of after-sales service request
• Resolve after-sales service request to customer's satisfaction

Course Fee:
(Funding Valid till 12 Feb 22)

Full Fee: $220

After Funding:
$22 (SME, MidCareer)
$84 (Non-SME)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

Inventory Control
(Level 1) (SF)

Course Reference:
TGS-2017501218

Course Objectives: This programme will impart to learners the knowledge and skills to receive, check, prepare, pack and deliver stocks with proper documentation.

Duration: 8 hours / 1 Day

Course Contents:
Understand Stock Control

Receive and Process Incoming Goods

Rotate Stock

Order Stock

Stock Taking

Course Fee:
(Funding Valid till 12 Feb 22)

Full Fee: $220

After Funding:
$22 (SME, MidCareer)
$84 (Non-SME)

Absentee Payroll Reimbursement:

SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

Product Advisory
(Level 1) (SF)

Course Reference: 
TGS-2019502894

Course Objectives: The objective of the programme is to impart to learners the skills and competencies to cross-sell, upsell and recommend complementary products, specials, new lines and promotions, handle complex product enquiries and offer solutions to address customer needs

Duration: 16 hours / 2 Days

Course Contents:
• Establish customer’s buying requirements
• Recommend products to customers
• Provide product information to assist buying
• Present and demonstrate the product
• Address concerns and enquiries raised
• Provide product care information
• Recommend complementary and peripheral products
• Apply methods to close the sales

Course Fee:
(Funding Valid till 31 Mar 23)

Full Fees: $320

After Funding:
$32 (SME, MidCareer)
$64 (Non-SME) 

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

Product Demonstration
(Level 1) (SF)

Course Reference:
TGS-2017501216

Course Objectives: This programme will impart to learners the specific skills and knowledge to source, interpret and maintain current information on products and services and present and demonstrate the use and application of complex products and services to customers.

Duration: 8 hours / 1 Day

Course Contents: 
• Understand Product Demonstration
• Prepare for Product Demonstration
• Perform Product Demonstration
• Selling Communications
• Promote Engagement with Customers
• Use Closing Strategy
• Handle Buying Customers

Course Fee:
(Funding Valid till 12 Feb 22)

Full Fee: $220

After Funding:
$22 (SME, MidCareer)
$84 (Non-SME)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

Service Innovation
(Level 1) (SF)

Course Reference:
TGS-2019502898

Course Objectives: This programme will impart to learners the specific skills and knowledge to understand the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.

Duration: 8 hours / 1 Day

Course Contents:
Understand Service Innovation

Generate Service Innovation Ideas

Evaluate Service Innovation Ideas

Propose Service Innovation Ideas

Course Fee:
(Funding Valid till 1 Apr 23)

Full Fee: $220

After Funding:
$22 (SME, MidCareer)
$84 (Non-SME) 

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

Service Leadership
(Level 1) (SF)

Course Reference:
TGS-2018504599

Course Objectives: The objective of the programme is to impart to learners the skills and competencies to demonstrate the organisation’s service vision, and recognise the role that one plays in contributing to the service vision

Duration: 16 hours / 2 Days

Course Contents:
Align to Organisation Vision, Mission and Values

Recognise My Value and Contributions

Excel in Service Delivery

Monitor My Service Performance

Course Fee:
(Funding Valid till 27 Nov 22)

Full Fee: $320

After Funding:
$32 (SME, MidCareer)
$64 (Non-SME)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

Store Security Policy
(Level 1) (SF)

Course Reference:
TGS-2017501501

Course Objectives: The objectives of the programme is to impart to learners the knowledge and skills to ensure store security, close and open stores according to store policies and procedures and report matters likely to affect store security.

Duration: 16 hours / 2 Days

Course Contents:
Understand Retail Crimes

Follow Store Security and Safety Plan

Report Suspicious Persons / Objects

Other Security Compromises
• Robberies
• Shoplifting

Provide Support in Store Security and Safety

Course Fee:
(Funding Valid till 30 Oct 23)

Full Fee: $320

After Funding:
$32 (SME, MidCareer)
$64 (Non-SME)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

Supplier Management
(Level 1) (SF)

Course Reference:
TGS-2019502896

Course Objectives: The objective of the programme is to impart to learners the skills and competencies to gather feedback and data to review supplier’s performance as well as document criteria to effectively evaluate supplier services.

Duration: 9 hours / 1 Day

Course Contents:
Supplier Management
Merchandise strategies and plans
KPI for Suppliers

Supplier Feedback
Processes and items to assess supplier performance
Data gathering and validation methods
Types of feedback and data to gather

Supplier Evaluation
Document criteria
Evaluate supplier services
Identify non-compliance issues
Formulate corrective actions
Follow up with supplier

Course Fee:
(Funding Valid till 31 Mar 23)

Full Fee: $250

After Funding:
$25 (SME, MidCareer)
$97 (Non-SME) 

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

Visual Merchandising Presentation (Level 1) (SF)

Course Reference:
TGS-2017501217

Course Objectives: This programme will impart to learners the specific skills and knowledge in carrying out construction and maintenance of displays to achieve optimal visual impact and execute activities with minimum disruption to customer service and traffic flow.

Duration: 12 hours / 2 Days

Course Contents:
Understanding Merchandise Display

Prepare for Merchandise Display

Construct Merchandise Display

Placement of Labels, Price Tags and Signages

Enliven Visual Display

Safe Working in Merchandise Display

Cost Fees:
(Funding Valid till 17 Feb 22)

Full Fees: $300

After Funding:
$30 (SME, MidCareer)
$96 (Non-SME) 

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

Workplace Communications
(Level 1) (SF)

Course Reference:
TGS-2019502893

Course Objectives: The objective of the programme is to impart to learners the skills and competencies to communicate in a way that responds to individual differences within the workplace positively

Duration: 8 hours / 1 Day

Course Contents:
• What is Effective Communication?
• Communication Channels
• Principles of Effective Communication
• Barriers to Communication
• Interpersonal Communication Techniques
• Receive, interpret and analyse workplace information
• Seek clarifications
• Adopt Communication Style
• Social and Cultural Differences
• Respond to Sender
• Perform the retail tasks using interpersonal communication techniques

Course Fees:
(Funding Valid till 1 Apr 2023)

Full Fee: $200

After Funding:
$20 (SME, MidCareer)
$64 (Non-SME) 

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

Course Information:
1. All modules are pegged at Level 1 of Skills Framework for Retail
2. Mode of training are available in Full Time and Part Time for all modules stated in this page
3. Common methodology used for the training delivery include facilitated classroom learning, skills practice, role play, practical performance, group activity and discussion, individual activity and Q&A session
4. A learner will be issued a Statement of Attainment (SOA) upon the fulfilment of all requirements of each module. A learner will be issued the WSQ Certificate in Retail upon the attainment of the all 10 modules stated in this page
5. Absentee Payroll is applicable for all modules, subject to terms and conditions
6. Information is accurate as 15 Dec 2020

Lighthouse Global Training and Consultancy Pte Ltd
UEN: 200619372Z

A: 60 Paya Lebar Road #04-07 Paya Lebar Square Singapore 409051
T: 6747 4070
M: 9851 9740
E: learning@lgtc.com.sg

Copyright @ 2021. Last updated on Sep 2021.