WSQ Certificate in Retail

(CRS-Q-0039733-RET)

Duration
108 Hours / 14 Days

After-service Services 1

Course Reference:
CRS-Q-0031499-RET

Course Objectives: This programme will impart to learners the specific skills and knowledge to implement after-sales procedures to ensure customer satisfaction

Duration: 8 hours / 1 Day

Methodology: Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents: 
• Types of retail after-sales service
• Approach to carry out retail after-sales service
• Receive after-sales service request from customers
• Examine merchandise that require after-sales service
• Propose to customer approaches to resolve after-sales service request
• Act to carry out after-sales service request
• Inform customers promptly upon completion of after-sales service request
• Resolve after-sales service request to customer's satisfaction

Cost Fees:
(Funding Valid till 27 Dec 2019)

Full Fees: $220

After Funding:
$22 (SME, MidCareer)
$84 (Non-SME)
$11 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary

Inventory Control 1

Course Reference:
CRS-Q-0031538-RET

Course Objectives: This programme will impart to learners the knowledge and skills to receive, check, prepare, pack and deliver stocks with proper documentation.

Duration: 8 hours / 1 Day

Methodology: Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents:
• Understand Stock Control
• Receive and Process Incoming Goods
• Rotate Stock
• Order Stock
• Stock Taking

Cost Fees:
(Funding Valid till 27 Dec 2019)

Full Fees: $220

After Funding:
$22 (SME, MidCareer)
$84 (Non-SME)
$11 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary

Product Advisory 1

Course Reference: 
CRS-Q-0037980-RET

Course Objectives: The objective of the programme is to impart to learners the skills and competencies to cross-sell, upsell and recommend complementary products, specials, new lines and promotions, handle complex product enquiries and offer solutions to address customer needs

Duration: 8 hours / 1 Day

Methodology: Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents:
• Establish customer’s buying requirements
• Recommend products to customers
• Provide product information to assist buying
• Present and demonstrate the product
• Address concerns and enquiries raised
• Provide product care information
• Recommend complementary and peripheral products
• Apply methods to close the sales

Cost Fees:
(Funding Valid till 31 Mar 2021)

Full Fees: $320

After Funding:
$32 (SME, MidCareer)
$64 (Non-SME)
$16 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary

Product Demonstration 1

Course Reference:
CRS-Q-0031500-RET

Course Objectives: This programme will impart to learners the specific skills and knowledge to source, interpret and maintain current information on products and services and present and demonstrate the use and application of complex products and services to customers.

Duration: 8 hours / 1 Day

Course Contents
• Understand Product Demonstration
• Prepare for Product Demonstration
• Perform Product Demonstration
• Selling Communications
• Promote Engagement with Customers
• Use Closing Strategy
• Handle Buying Customers

Methodology: Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents: 
• Understand Product Demonstration
• Prepare for Product Demonstration
• Perform Product Demonstration
• Selling Communications
• Promote Engagement with Customers
• Use Closing Strategy
• Handle Buying Customers

Cost Fees:
(Funding Valid till 27 Dec 2019)

Full Fees: $220

After Funding:
$22 (SME, MidCareer)
$84 (Non-SME)
$11 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary

Service Innovation 1

Course Reference:
CRS-Q-0037978-RET

Course Objectives: This programme will impart to learners the specific skills and knowledge to understand the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation.

Duration: 8 hours / 1 Day

Methodology: Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents:
• Understand Service Innovation
• Generate Service Innovation Ideas
• Evaluate Service Innovation Ideas
• Propose Service Innovation Ideas

Cost Fees:
(Funding Valid till 1 Apr 2021)

Full Fees: $220

After Funding:
$22 (SME, MidCareer)
$84 (Non-SME)
$11 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary

Service Leadership 1

Course Reference:
CRS-Q-0035516-RET

Course Objectives: The objective of the programme is to impart to learners the skills and competencies to demonstrate the organisation’s service vision, and recognise the role that one plays in contributing to the service vision

Duration: 16 hours / 2 Days

Methodology: Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents:
Align to Organisation Vision, Mission and Values
• Vision Mission and Values
• Importance, meaning and rationale
• Align to VMV

Recognise My Value and Contributions
• Define One’s Role and Responsibilities
• Define / articulate contributions made

Excel in Service Delivery
• Methods of Service Delivery
• Practice Methods of Service Delivery
• Overcome Challenges Faced

Monitor My Service Performance
• Importance of Monitoring
• Methods for Monitoring
• Corrective Actions

Cost Fees:
(Funding Valid till 27 Nov 2020)

Full Fees: $320

After Funding:
$32 (SME, MidCareer)
$64 (Non-SME)
$16 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary

Store Security Policy 1

Course Reference:
CRS-Q-0031695-RET

Course Objectives: The objectives of the programme is to impart to learners the knowledge and skills to ensure store security, close and open stores according to store policies and procedures and report matters likely to affect store security.

Duration: 16 hours / 2 Days

Methodology: Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents:
• Understand Retail Crimes
• Follow Store Security and Safety Plan
• Report Suspicious Persons / Objects
• Other Security Compromises
     – Robberies
     – Shoplifting
• Provide Support in Store Security and Safety

Cost Fees:
(Funding Valid till 29 Jan 2020)

Full Fees: $320

After Funding:
$32 (SME, MidCareer)
$64 (Non-SME)
$16 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary

Supplier Performance 1

Course Reference:
CRS-Q-0037979-RET

Course Objectives: The objective of the programme is to impart to learners the skills and competencies to gather feedback and data to review supplier’s performance as well as document criteria to effectively evaluate supplier services.

Duration: 8 hours / 1 Day

Methodology: Classroom teaching, skill practice, role play, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents:
Supplier Management
Merchandise strategies and plans
KPI for Suppliers

Supplier Feedback
Processes and items to assess supplier performance
Data gathering and validation methods
Types of feedback and data to gather

Supplier Evaluation
Document criteria
Evaluate supplier services
Identify non-compliance issues
Formulate corrective actions
Follow up with supplier

Cost Fees:
(Funding Valid till 31 Mar 2021)

Full Fees: $220

After Funding:
$22 (SME, MidCareer)
$84 (Non-SME)
$11 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary

Visual Merchandising Presentation 1

Course Reference:
CRS-Q-0031501-RET

Course Objectives: This programme will impart to learners the specific skills and knowledge in carrying out construction and maintenance of displays to achieve optimal visual impact and execute activities with minimum disruption to customer service and traffic flow.

Duration: 12 hours / 2 Days

Methodology: Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents:
• Understanding Merchandise Display
• Prepare for Merchandise Display
• Construct Merchandise Display
• Placement of Labels, Price Tags and Signages
• Enliven Visual Display
• Safe Working in Merchandise Display

Cost Fees:
(Funding Valid till 27 Dec 2019)

Full Fees: $300

After Funding:
$30 (SME, MidCareer)
$96 (Non-SME)
$15 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary

Workplace Communication 1

Course Reference:
CRS-Q-0037981-RET

Course Objectives: The objective of the programme is to impart to learners the skills and competencies to communicate in a way that responds to individual differences within the workplace positively

Duration: 8 hours / 1 Day

Methodology: Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents:
• What is Effective Communication?
• Communication Channels
• Principles of Effective Communication
• Barriers to Communication
• Interpersonal Communication Techniques
• Receive, interpret and analyse workplace information
• Seek clarifications
• Adopt Communication Style
• Social and Cultural Differences
• Respond to Sender
• Perform the retail tasks using interpersonal communication techniques

Cost Fees:
(Funding Valid till 1 Apr 2021)

Full Fees: $200

After Funding:
$20 (SME, MidCareer)
$64 (Non-SME)
$10 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary