WSQ Advanced Certificate in Retail
(CRS-Q-0039732-RET)

The WSQ Advanced Certificate in Retail will set you apart from the rest! You will learn cutting edge (retail trade, people and management) skills, knowledge and competencies to develop you holistically as a retail leader. Accepted in the industry, holding this Advanced Certificate will make you a valuable asset in your company.

Duration: 176 Hours / 22 Days

Coach for Service Performance / Service Coaching 3

Course Reference:
CRS-Q-0032231-SVCF

Course Objectives: This skill describes the ability to coach individuals for service performance. It also includes using coaching techniques to close service gaps and monitoring the progress of individuals for improvements in service performance.

Duration: 16 hours / 2 Days

Methodology: Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents

What is Coaching?

The Coach
• Qualities of a Good Coach
• Competencies of a Coach

Understanding Coaching Frameworks

Using Coaching Plan
• Develop a Coaching Plan
• Adjusting Coaching Plan

Using Coaching Techniques
• Using Power Questions
• Creating Partnerships

Monitoring / Following Up with Client
• Review with Client
• Initiate plans for improvements

Cost Fees: 
(Funding Valid till 31 Dec 2019)

Full Fees: $320

After Funding:
$32 (SME, MidCareer)
$64 (Non-SME)
$16 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary

Inventory Control 2

Course Reference:
CRS-Q-0031692-RET

Course Objectives: The objective of the programme is to impart to learners the skills and competencies to maintain accurate records of the storage and movement of stocks and identify stock discrepancies.

Duration: 24 hours / 3 Days

Methodology: Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents:

• Prepare stock plans
• Process stock re-orders
• Monitor receipt of goods
• Conduct audits on incoming goods
• Identify and resolve stock discrepancies
• Monitor fast or slow moving stocks
• Monitor and maintain stock levels 
• Monitor and maintain stock records
• Coordinate stock takes / cyclical counts

Cost Fees:
(Funding Valid till 16 Apr 2020)

Full Fees: $520

After Funding:
$52 (SME, MidCareer)
$104 (Non-SME)
$26 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary

Marketing Campaign Management 3

Course Reference: 
CRS-Q-0032147-RET

Course Objectives: The objective of the programme is to impart to learners the skills and competencies to execute marketing campaigns based on creative briefs, ensure compliance with budgetary requirements and collaborate with partners closely

Duration: 24 hours / 3 Days

Methodology: Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents:

• Objectives of campaigns
• Components of operational plans
• Considerations when selecting the marketing mix
• Types of products and/or services to be advertised
• Campaign schedules
• Means of using data gathered from precampaign testing

Cost Fees: 
(Funding Valid till 20 Apr 2020)

Full Fees: $520

After Funding:
$52 (SME, MidCareer)
$104 (Non-SME)
$26 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary

People and Relationship Management 3

Course Reference:
CRS-Q-0031694-RET

Course Objectives: The objective of the programme is to impart to learners the skills and competencies to manage a diverse service environment, which involves promoting inclusiveness, building team cohesion and managing diversity challenges and opportunities that may have implications on service delivery.

Duration: 24 hours / 3 Days

Methodology: Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents:

• Promote an inclusive work environment

• Build team cohesion to achieve excellence

• Manage challenges relating to diversity

Cost Fees
(Funding Valid till 16 Apr 2020)

Full Fees: $520

After Funding:
$52 (SME, MidCareer)
$104 (Non-SME)
$26 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary

Service Leadership 3

Course Reference:
CRS-Q-0031571-RET

Course Objectives: The objective of the programme is to impart to learners the skills and competencies to role model the service vision of an organisation and encourage service excellence

Duration: 16 hours / 2 Days

Methodology: Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents:
• Characteristics of a role model
• Organisation’s vision, mission and values
• Demonstrate a service role model
• Encourage team to deliver service
• Promote a customer centric culture
• Monitor self service leadership performance
• Monitor team service performance
• Monitor service performance

Cost Fees:
(Funding Valid till 16 Apr 2020)

Full Fees: $320

After Funding:
$32 (SME, MidCareer)
$64 (Non-SME)
$16 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary

Service Planning and Implementation 3

Course Reference:
CRS-Q-0031693-RET

Course Objectives: The objective of the programme is to impart to learners the skills and competencies to manage service operations in accordance to organisational guidelines to achieve service excellence.

Duration: 24 hours / 3 Days

Methodology: Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents:
• Resources requirements for service delivery
• Deploy resources according operations plan
• Work with various support / contact centres
• Monitor workload allocation
• Cater to high volume customer situations
• Implement service operations
• Resolve performance issues
• Monitor feedback from customers and team

Cost Fees:
(Funding Valid till 16 Apr 2020)

Full Fees: $520

After Funding:
$52 (SME, MidCareer)
$104 (Non-SME)
$26 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary

Store Facilities and Housekeeping 3

Course Reference:
CRS-Q-0031631-RET

Course Objectives: The objective of the programme is to impart to learners the skills and competencies to supervise and monitor work carried out by staff and/or cleaning contractors, conduct regular checks to meet housekeeping standards of stores, liaise with management on housekeeping matters and take actions on non-compliant housekeeping standards.

Duration: 8 hours / 1 Day

Methodology: Classroom teaching, skill practice, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents:

Understanding Housekeeping
Interpret Housekeeping Standards
Housekeeping Areas to Monitor
Parties involved
Role of Retail Supervisor

Monitor Housekeeping Tasks
Monitor Tasks Performance
Monitor Usage of Tools / Equipment
Monitor Safety
Address Non-Compliance
Maintain Housekeeping Records

Liaison with Cleaning Contractor / Management
Evaluating Cleaning Contractors
Discuss Non-Compliance Issues with Cleaning Contractor
Reporting Housekeeping Issues
Recommending Improvements

Cost Fees:
(Funding Valid till 16 Apr 2020)

Full Fees: $220

After Funding:
$22 (SME, MidCareer)
$84 (Non-SME)
$11 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary

Store Security Policy 3

Course Reference:
CRS-Q-0031656-RET

Course Objectives: The objective of the programme is to impart to learners the technical skills and competency to supervise and monitor store security, close and open stores, implement store security and safety policies and procedures to ensure store security is maintained, as well as minimise theft of easily stolen merchandise.

Duration: 16 hours / 2 Days

Methodology: Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents:
• Overview of Retail Crime and Emergencies
• Retail Crime Prevention
• Roles of a Retail Supervisor
• Review, Interpret and Implement Security Plan
• Monitor Resources
• Supervise Store Security
• Support Security System
• Ensure Staff Compliance with Store Security Plan
• Principles of Observation
• Handle Security Issues / Complaints Raised 
• Report / Escalate Security Issues
• Provide Assistance to Investigation
• Review Effectiveness of Store Security Plan
• Recommend Improvements / Feedback

Cost Fees:
(Funding Valid till 16 Apr 2020)

Full Fees: $320

After Funding:
$32 (SME, MidCareer)
$64 (Non-SME)
$16 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary

Visual Merchandising Presentation 3

Course Reference:
CRS-Q-0035515-RET

Course Objectives: At the end of the modules, the learners will be able to supervise construction and maintenance of displays to achieve balance and visual impact and ensure that displays accurately depict products or services according to visual merchandising standards and requirements.

Duration: 24 hours / 3 Days

Methodology: Classroom teaching, skill practice, role-plays, group discussions, Q&A and discovery learning

Mode of Training: Full Time / Part Time

Course Contents:
• Supervise Construction of Visual Display
• Supervise Maintenance of Store Layout
• Supervise Compliance with Safety Requirements
• Supervise Merchandise Replenishment
• Supervise Pricing and Labelling
• Supervise Effectiveness of Visual Display

Cost Fees:
(Funding Valid till 27 Nov 2020)

Full Fees: $520

After Funding:
$52 (SME, MidCareer)
$104 (Non-SME)
$26 (WTS)

Absentee Payroll Reimbursement:
SME - 80% of hourly basic salary up capped at $7.50 per hr

Non-SME - 80% of hourly basic salary up capped at $4.50 per hr

MidCareer - 80% of hourly basic salary up capped at $7.50 per hr

WTS - 95% of hourly basic salary