WSQ Certificate in Retail

Duration: 108 hrs / 14 Days

90% SME & Mid Career / 95% WTS Funding 

Absentee Payroll Applicable

SkillsFuture Credits Applicable

 

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A 10-module foundational and intensive certificate program that arms you with the necessary competencies to kick start your career success in any retail settings

Service Leadership
After Sales Service
Inventory Control
Visual Merchandising Presentation
Product Demonstration 
Store Security Policy
Product Advisory
Workplace Communication
Service Innovation
Supplier Performance 

English / Chinese Delivery

A highly relevant advanced certificate program for any professional who wants to be a competency supervisor or manager in the retail floor. 

Coach for Service Performance
Inventory Control
Marketing Campaign Management
People and Relationship Management
Service Leadership
Service Planning and Implementation
Store Facilities and Housekeeping
Store Security Policy
Visual Merchandising Presentation

English / Chinese Delivery

WSQ Advanced Certificate in Retail

Duration: 176 hrs / 22 Days

90% SME & Mid Career / 95% WTS Funding

Absentee Payroll Applicable

SkillsFuture Credits Applicable

 

Check out more comprehensive course details here

Professional Development for ECCE

Popular professional development workshops for teachers and staffs 

• Work in a Team
• Project a Positive and Professional Image (with Make Up Session)
• Respond to Service Challenges with Parents
• Communication & Relate Effectively (with Children)
• Apply Emotional Competency to Manage Self
• Work Safely @ Childcare Centre • Housekeeping in Childcare
• Adapt to Service Innovation and Changes
• “I am an Effective Teacher” – Develop Personal Effectiveness

90% SME & Mid Career / 95% WTS Funding

English and Chinese Delivery 

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Workplace Competent Supervisory Skills (WCSS)

Duration: 10 days

Key Coverage:

Team Leading and Facilitation
Team Communication and Engagement
Team Problem Solving with Design Thinking
Team Coaching
Team Process Improvement

Upon completion of all modules, successful learners will be awarded a Certificate of Achievement for Workplace Competent Supervisory Skills.

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Service Excellence Competency Framework (SVCF)

The Service Excellence Competency Framework (SV CF) is a WSQ framework and it provides a platform for capability development so companies can create and define their desired service experience.

Our SVCF Courses:

Engage in Service Innovation Initiatives
Project a Positive and Professional Image
Provide Go-the-Extra-Mile Service
Respond to Service Challenges

90% SME & Mid Career / 95% WTS Funding

English and Chinese Delivery

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"Singapore needs to base its growth on productivity and innovation"

Productivity and Innovation related Courses

 

 

Peak Human Performance Courses

Attain performance gains through tweaking your intrapersonal and interpersonal intelligence. 

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Upcoming Courses

Business Negotiation (1 Day WSQ Course)

WSQ Certificate in Service Excellence

WSQ Advanced Certificate in Service Excellence

WSQ Advanced Certificate in Team Leadership


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